999zz Privacy Policy

999zz ("we", "our", or "the platform") operates a safe and trustworthy online gaming service for players in Bangladesh. This privacy policy explains what information we collect when you use the 999zz website, why we collect it, and how we store and protect it.

By using this platform, you agree to the terms of this privacy policy. Please read this policy in full. If you have any questions, contact us at [email protected].

This privacy policy applies to all services, websites, and applications of the 999zz platform. It applies to the following individuals:

• Anyone who has registered with 999zz or is in the process of opening an account.
• Visitors who browse our website without creating an account.
• Active members who use our gaming services, live casino, slots, or cricket betting.
• Anyone who has contacted our support team.

Where This Policy Does Not Apply

The 999zz website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We recommend reading their own privacy policies before visiting them.

We collect two types of information — information you provide to us and information collected automatically.

a) Information You Provide Directly

When you create an account or use our services on 999zz, the following information may be collected:

• Identity Information: Full name, date of birth, national ID number (for identity verification).
• Contact Information: Mobile number, email address.
• Financial Information: Deposit and withdrawal details via bKash, Nagad, Rocket, or bank transfer. We do not store card numbers or full bank account details.
• Account Information: Username, password (stored in encrypted form), security questions.
• Support Communications: The content of messages you send via our live chat or email.

b) Information Collected Automatically

When you visit our website, the following information is collected automatically:

• Device Information: IP address, device type, operating system, browser version.
• Usage Information: Which pages you visited, how long you stayed, which games you played.
• Transaction Logs: History of deposits, withdrawals, and betting activity.
• Cookie Data: For session management and storing user preferences (see Section 5 for details).

c) Information Received from Third Parties

For identity verification and fraud prevention, we may occasionally verify information with trusted service providers. This is done solely to ensure the security of your account.

999zz uses collected information only for the following purposes:

Service Operation and Improvement

• Creating, managing, and keeping your account secure.
• Processing deposits, issuing bonuses, and completing withdrawals.
• Personalizing your gaming experience.
• Identifying and resolving technical issues on the platform.

Security and Compliance

• Identity verification and age confirmation (for users 21 and older).
• Prevention of fraud, money laundering, and illegal activity.
• Monitoring at-risk behavior as part of the responsible gaming program.
• Meeting legal obligations.

Communication and Support

• Responding to your requests and resolving issues.
• Sending important account notifications.
• Informing you about promotional offers, if you have given permission.

999zz does not sell users' personal information to third parties as a matter of policy. However, in certain limited circumstances, sharing information may be necessary:

Service Provider Partners

Limited information may be shared with trusted partners who help operate our technical infrastructure — such as payment processors (bKash, Nagad, Rocket, and bank transfer services), game providers, and technology support organizations. These partners operate under strict confidentiality agreements and may use the information only for specified purposes.

Legal Requirements

We may be required to disclose information based on a court order, legal process, or a valid request from a government authority. In such cases, we will try to notify you to the extent permitted by law.

Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. However, the terms of this policy will remain in effect and you will be notified in advance.

With Your Consent

Outside the situations above, we will never share your information with third parties without your explicit consent.

Cookies are small text files stored on your device. 999zz uses cookies for the following reasons:

Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login, session management, and security features will not work. You cannot disable these cookies, as they are necessary for delivering the service.

Functionality Cookies

These cookies are used to remember your preferences — such as language selection or display settings. They make your experience more convenient.

Analytics Cookies

These cookies are used to understand how well our platform is performing and to analyze user behavior. The data collected through them is aggregated and does not identify individuals.

Cookie Controls

You can control or delete cookies through your browser settings. Keep in mind, however, that disabling essential cookies may cause some important features of the website to stop working.

999zz applies industry-standard technical and administrative measures to protect your personal information:

Technical Safeguards

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption, which shields your information from interception by third parties.
• Password Hashing: Your password is never stored in plain text — only a strong encrypted hash is kept.
• Firewall and Intrusion Detection: Our servers are monitored around the clock.
• Secure Payment Gateway: Financial transactions are processed through secure payment channels.

Administrative Safeguards

• Only authorized staff may access user information.
• All staff receive regular training on privacy and data protection.
• Data access logs are recorded and regularly audited.

We retain your personal information only for as long as it is necessary or legally required. Retention rules differ depending on the type of information:

Active Account Data

While your account is active, your personal information, transaction history, and gaming activity records are retained. This information is necessary to provide you with services, resolve disputes, and support responsible gaming programs.

Closed Account Data

After an account is closed, certain information may be retained for a specified period for legal, accounting, and regulatory reasons. Once that period has passed, the information is securely deleted or anonymized.

Backup and Log Files

System backups and security log files are retained for a limited period and then deleted automatically.

You have the following rights over your personal information:

Right to Access

You may request at any time what information we hold about you. We are obliged to respond to this request.

Right to Rectification

If any of your information is incorrect or incomplete, you can contact us to have it corrected.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

Right to Object to Processing

You may object at any time to your information being used for marketing purposes. After you raise such an objection, we will no longer use your information for that specific purpose.

Right to Data Portability

In certain circumstances, you may receive your personal information in a structured, commonly used format.

How to Exercise Your Rights

To exercise any of the rights above, email [email protected] or contact us via live chat. We will process your request as quickly as possible.

999zz is strictly a platform for users aged 21 and over. We do not knowingly collect information from minors.

Age Verification

We take age verification steps during the registration process. If we receive any indication that a user is under 21 years of age, we will immediately suspend their account, delete all related information, and arrange to return any deposited funds.

A request to parents and guardians

If you believe that a minor has registered on 999zz, please notify us immediately at [email protected]. We will take prompt action.

999zz may update this privacy policy from time to time. In the event of changes, the following process will be followed:

Notice of Changes

For significant changes, we will send a notification to your registered email address or display a clear notice on the website. If you continue using the service after the effective date, you will be considered to have agreed to the changes.

Previous Versions

We can provide earlier versions of the policy upon request. A history of changes is maintained.

Regular Review

You are advised to visit this page regularly to stay up to date with the latest version of the policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Support Channels

The 999zz customer support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.

• Live Chat: Always available on the site
• Email: [email protected]

Special Requests Regarding Data Protection

Send any requests related to accessing, correcting, deleting, or porting your personal information to [email protected]. Write "Privacy Request" in the subject line and send from your registered email address so we can verify your identity quickly.